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Information Technology Service

For all of our IT Services, Pro-com uses a standard methodology and adapt its to your specific requirements. This ensures we can scale to your needs so you get the most out of your IT investments.

TECHNOLOGY HEALTH CHECKS
Maximize your existing product investments. Are all needed features used and can they be exploited?
SOFTWARE UPGRADE & MIGRATIONS
We manage the maintenance and upgrade of existing technologies so that the work is done on your schedule.
ASSESSMENTS
Get more from current products. Process reviews are always useful in getting a third party fresh perspective.
OPTIMIZATION SERVICES
Vendor consolidation can help fund new projects. We'll help you maximize your resources.
CONTRACT MANAGEMENT
We'll review your contacts to see if you are you paying the right price for the right product?
SOFTWARE PORTFOLIO REVIEWS
Learn if you have duplicate technologies or can you use an existing technology to solve a new business problem.

INFORMATION SECURITY OFFERINGS

Pro-com helps you secure your critical data, applications and infrastructure from the mainframe to the desktop.

Security Health Checks
Installation/Implementation Support
Risk and Compliance Assessments
Security Audits and Certifications

Pro-com has experience working with companies from all industries: Higher Education, Insurance, Retail, Manufacturing, Banking, Healthcare and State and Local governments.

The service, education and support requirements are similar across all industries and platforms.

INFORMATION TECHNOLOGY SERVICE

For all of our IT Services, Pro-com uses a standard methodology and adapt it to your specific requirements. This ensures we can scale to your needs so you get the most out of your IT investments.

TECHNOLOGY HEALTH CHECKS

Maximize your existing product investments. Are all needed features used and can they be exploited? We try to carry out a thorough check and find out what is happening to the computer device. It varies necessarily for your computer to be inspected. This will keep your systems running efficiently, safe and well optimized. We do provide a high-quality service to our customers. There are a number of reasons why one should carry out technology health checks, for example, this is to prevent weird and annoying sounds from the computer, avoid computer slowness, allow the computer to install more software since some computers may block software installations without a reason, avoid the computer doing things by itself, avoid irritating alerts of virus infections and prevent the computer hide important information.

Some of the things done during the technology check-up include inspecting the operating system of the computer for an errors, check whether your computer and any other peripheral device are well secured, inspecting your computer network, check the validity and usefulness of the installed programs, scanning your computer from any virus. We also recommend solutions to the arising problems.

Time for Technology Health Checks is determined by the level of your computer problems, the computer hardware, and its age.

SOFTWARE UPGRADE & MIGRATIONS

We manage the maintenance and upgrade of existing technologies so that the work is done on your schedule. This usually involves completely changing the current technologies, that is replacing the old versions of the installed software with the new technologies or software with extended or having similar functionality. It may also be replacing your current version with newer versions of the same product. Even as we carry out this particular service to our customers, the are many things that do put into consideration, for example, efficiency. During the upgrading process, we ensure we have a better understanding of your system, your current technology and the new technology you are upgrading to. This is a very important aspect for experts and any professional work. We also carry out testing and verification to the upgraded version to make sure its fit. We also check both installation and the configuration guide of your new product to get more information.

ASSESSMENTS

Get more from current products. Process reviews are always useful in getting a third party fresh perspective. Process reviews are usually used in getting the third party fresh perspective. We usually encourage the client’s reviews directly on our website. Here the clients are given the freedom to express their satisfaction and opinions regarding our services. From the reviews, our officers on the desk make use of the reviews to improve the quality of our services to the clients. We conduct regular assessments of our products and services and therefore ensure an updated service portfolio.

OPTIMIZATION SERVICES

Vendor consolidation can help fund new projects. Whenever your procurement company becoming overwhelmed with the lots of vendors, you are likely to be at risk of falling into poor vendor relationship. More over juggling through many vendors can cost you time. With this, it becomes so difficult to become as effective you could have been. Your company may also be at the risk of attaining the best of the services from the vendors. We will save you from all the risks. We’ll help you maximize your resources.

 

CONTRACT MANAGEMENT

We’ll review your contacts to see if you are you paying the right price for the right product? We usually do this in order reduce any financial risk that may emerge and also boost both the financial and the operational performance of your business. This process of contract management includes managing the creation of a contract, executing and also analyzing the contract. In Contract management, we make use of automated and most effective contract management system to reduce time. We usually review in areas such as offer, acceptance, written instruments and contract maturity.

SOFTWARE PORTFOLIO REVIEWS

Learn if you have duplicate technologies or can you use an existing technology to solve a new business problem. We review the various software-based services and also software applications. We do conduct these reviews in order to identify any possible risk outcome from the current software applications so that good and informed decisions to be made for the safety of the client. Carrying out reviews regularly will help understand whether you are in the process of achieving your goals all not. It will also help you know whether you need to make a change in your tactics and strategies or not. The key objective of the portfolio reviews is to identify mistakes and look for a most appropriate solution. It is very important for you to carry out these reviews periodically, that is either twice or ones in a year, this will increase your profit. Procom computers offer this service at a better price.

INFORMATION SECURITY OFFERINGS

Pro-com helps you secure your critical data, applications, and infrastructure from the mainframe to the desktop. It provides software applications and other important mechanism so as to ensure your information is not accessible by unauthorized persons. This is in order to avoid deletion, manipulation or corruption of the information. This software application may include anti-virus applications and many others.

SECURITY HEALTH CHECKS

As part of our security services, our experienced security team will evaluate and analyze improper configurations which might be affecting both the virtual and the physical components of security. These components include switchers, routers, scanners, and firewalls. We do examine the set system rules, configuration, usages and also your requirements, all these in relation to the security risk and extent of exposure to threats. Finally, you will get a well detailed and analyzed recommendations on how to resolve the already scanned issues. Our major objective is to optimize the performance of the security devices in order to prevent exposure from any form of threats.

INSTALLATION/IMPLEMENTATION SUPPORT

This is where we install new software applications to your computer for better working and maximize outputs while minimizing the inputs. First, we have to understand your objectives very well in order to know which applications best fit. They must be efficient and flexible to changes in technology. Proper implementation requires reviewing all the current business operations to that of the new application and find out how to improve them. We also help our customers to learn how to use their new installed applications.

RISK AND COMPLIANCE ASSESSMENTS

This is where Procom carries out an assessment with an aim of identifying the organization’s risk. We can carry out a risk assessment to check for financial, operational, strategic and the compliance risks. This helps in ensuring a safe and a healthy working environment.

SECURITY AUDITS AND CERTIFICATIONS

We do probe the safety and the effectiveness of various systems and also the components. Eventually, we do provide a well-detailed report which explains the effectiveness of your system. Our major responsibilities are to plan security audits, evaluate the effectiveness and also the efficiency of the operation processes, interview and review personnel to determine security complications, documenting the audit process and interpreting the security audit.

Pro-com has experience working with companies from all industries: Higher Education, Insurance, Retail, Manufacturing, Banking, Healthcare and State and Local governments.

The service, education and support requirements are similar across all industries and platforms.

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